We accept cancellation requests of ordered LUCKY BOX, HYGENE BOX before it has been shipped, to cancel your order send an email to our Customer Support team firstname.lastname@example.org. In case of prepaid orders, the full amount will be refunded. The refund will be done to same bank account from which the online payment has been done. However the refund shall take some business day as per the policy of payment get-way service provider.
Once your order has been shipped and you want to cancel the order, please email our Customer Support team email@example.com and do not accept the delivery of the order. Once the shipment returns to us, your order will be cancelled and the amount will be refunded only in the form of LUCKYLIPS store credit.
Cancellation of ongoing subscription
You can subscribe our subscription for 3 months, 6 months or 12 months. After subscribing our 3 months subscription if you cancel 3rd delivery of your LUCKY BOX you will be charged as monthly LUCKY BOX price of Rs. 599 per LUCKY BOX (i.e. 599 X 2 = Rs. 1198), if you subscribe our 6 months subscription and you cancel from 5th or 6th delivery then you will be charged as three months' LUCKY BOX price at Rs. 520 per LUCKY BOX (i.e. 520 X 5 or 6 = Rs. 2600 or Rs. 3120), if you subscribe our 12 months subscription and you cancel 7th or further delivery then you will be charged as Six months' LUCKY BOX price at Rs. 499 per LUCKY BOX (i.e. 499 X 6 = Rs. 2994) [Cash-on-Delivery charges are not refundable].
All refunds will be given in the form of store credit of pro-rata basis which the member can use across any product or subscription on our online store.
In case you had purchased 3 Months' subscription for ₹1560/- and cancel 3rd delivery of LUCKY BOX then you shall receive store credit of Rs. 362[1560 - (599*2) = ₹362] [Cash-on-Delivery charges are not refundable].In case you had purchased 6 Months' subscription for Rs. 2994/- and cancel 5th & 6th delivery of LUCKY BOX then you shall receive store credit of Rs. 914 [2994 - (520*4) = ₹914] [Cash-on-Delivery charges are not refundable].
In case you had purchased 12 Months' subscription for Rs. 5400/- and cancel 7th and all further delivery of LUCKY BOX then you shall receive store credit of Rs. 2994 [5400 - (499*6) = Rs. 2406] [Cash-on-Delivery charges are not refundable].
Intimation of both ongoing Subscriptions' cancellation
The cancellation must be communicated to us via an email to firstname.lastname@example.org before specific date only; it should be communicated to us before the 24th of the previous month.
Validity of store credit
The store credit is valid up to your next purchase on our website. Please note that any item purchase by using store credit, these items are not eligible for cancellation and return. We accept replacement in case of damage product or incorrect item(s) received.
Change in Policy
Luckylips has discretionary power to change the Cancellation & Refund policy at any time. You are advice to please refer the Cancellation & Refund policy time to time.