Faqs

QUE. I place an order on luckylip.in, when will I receive my order?

ANS. After your order confirmation we will process the order within 48 hours and it will be delivered within 7-10 business day.

QUE. What is your shipping policy? Do I have to pay for shipping and Cash on Delivery (COD) Charges?

ANS. Luckylips.in offers free shipping on all Store Items’ order above Rs.499/-. Shipping charge of Rs.60/- will be levied on orders below Rs.499. Cash on Delivery (COD) charges on all orders above Rs.599/- is Rs.70/-. COD Service will not be available on orders below Rs.599/-.

QUE. Are there any hidden charges?

ANS. There are no hidden charges on luckylips.in. The prices listed for all the items are final and inclusive of all taxes. The price you see on the order confirmation page is exactly what you pay. The final order total would also include the shipping and handling charges and COD charges. (If any)

QUE. How can I track my order once it has been shipped?

ANS. You can review the status of your orders and other related information by visiting the “My Orders” tab in your "My Account" page and you can instantly see the status of a specific order.

QUE. Can I change my address after shipping?

ANS. No sorry, you can’t change your address. Once we shipped the ordered item, it is not possible. (Please go through our policy for more detail)

QUE. Is it possible to buy multiple products in one order?

ANS. Yes, you can..!!

 While you are on the products page, you can just add to cart. After you have bought all the desired products, you can check out.

QUE. Is the shipping service available throughout India?

ANS. Yes! We ship throughout India.

QUE. Where can I find Brands you work with?

ANS. It's simple you can find out the list of Brands available on our website. It’s very simple. In our website you can find “Brand” option at our main category. Just click on Brand and you can see our list of brands which we work with it.

QUE. Are there international brands on luckylips.in?

ANS. Yes we do have. We have a wide range of international brands on our portal. We do make the best of our efforts to bring on as many global brands to luckylips.in.

QUE. Can I gift a product directly from luckylips.in?

ANS. Absolutely you can! But you have to fill recipient’s details like Name, shipping address and contact detail at the time of order. We can also wrap your gift along with a personal message given by you for your special one to make it more delightful, you just have to tick the gift wrap option which will displayed after you have entered the shipping address.

QUE. What to do if discount voucher, coupon code, promo code & referral money used and after that the order has been cancel?

ANS. Discount vouchers, Coupon code, referral money and Promo Codes are planned for one-time use only. If you have used those while placing an order and after that you will cancel the order the same shall be treated as used. You can’t use the same discount vouchers again as was lapse.

QUE. What if I will cancel my order? What will be refund process?

ANS. We accept cancellation requests of ordered item(s) before it has been shipped. In case of payments done through credit/debit cards or net banking, the full amount will be refunded. The refund will be done to same bank account from which the online payment has been done. Once your order has been shipped and you want to cancel the order, please send an email at support@luckylips.in and do not accept the delivery of the order. Once the shipment returns to us, we will check and verify the parcel’s packaging condition and confirm you regarding the order as cancelled and the full amount will be refunded only in the form of LUCKYLIPS Store Credit, you can use the store credit for purchase of any items from our store(For more details please go through our cancellation return policy)

QUE. If I got the damaged products. What to do?

 ANS. Our packing and dispatch team takes great care to make sure that your products are securely packed. In the unlikely case that your box arrives with broken products we request you to communicate to us within 7 Days of delivery via email to support@luckylips.in with a picture of the damaged product. Our Q&A team will check the item(s) back to us, please ensure that the product must be with their original bill, packaging, seals, labels and barcodes intact, unused, unopened position. We will update you about confirmation for replacement. 

(Please refer our replacement policy for more detail)

QUE. What is your returns policy?

ANS. We at LUCKYLIPS do not have practice of Return; we only accept replacement in case of Damage or Incorrect items received. (Please refer our return policy for more detail)

QUE. What if I don't like the free items received? Can I replace it?

ANS. No we don’t accept replacement free items. But if you don’t like them please give us feedback about the product with full detail via email at support@luckylips.in. (For more details please go through our Replacement Policy)

QUE. Can I keep the free product after the cancellation of the order?

ANS. No, you cannot. As the free product which you received with the order is a part of the order. So, when you ask for replacement of damaged goods, or you return because of any other reasons. You need to resend the free products back to us.

QUE. What is the validity of store credit? If I purchase using store credit what would be about cancellation, return and replacement?

ANS. There is no defined validity of store credit, you can use credit amount whenever you want. Please note that purchases by using store credit are not eligible for cancellation and return. We accept replacement in case of damage product or incorrect item(s) received.

QUE. How does luckylips.in to ensuring the authenticity of products?

ANS. We at luckylips.in do not buy products from a third-party seller. We source our products directly from the brands. Rest assured because all the products at luckylips.in are 100% authentic and genuine.

QUE. Can anybody sell on luckylips.in?

ANS. No absolutely you cannot.luckylips.in is not a sellers’ portal. luckylips.in directly source products from brand. We keep a tight watch on the quality of the products sold on our portal.

QUE. I'm allergic to certain products & ingredients. What to do?

ANS. Our product selection team evaluates all products; we usually select products that are suited to all skin types. If you are allergic person, you are advice to follow instruction of your doctor before using any new products. We are not responsible if you used the products and it will adversely affect you.

QUE. Should I concern about privacy of my personal details that I have shared with luckylips.in?

ANS. Do not worry! We are absolutely committed to safeguarding your personal information. We follow strict security procedures to keep your information safe. We do not pass on, trade or sell your personal information to anyone.

(In case you need more details please go through our Privacy Policy.)